News for 'Customer Focus Services'

Hyderabad claims its place as global MNC destination

Hyderabad claims its place as global MNC destination

Rediff.com18 Feb 2026

Hyderabad is rapidly emerging as a strategic hub for multinational companies (MNCs) deepening their focus on artificial intelligence (AI), life sciences, and global capability centres (GCCs), supported by the city's strong pharmaceutical (pharma) base, deeptech talent pool, and a policy environment that encourages high-value investment.

'India Has More Job Opportunities Than Skilled People'

'India Has More Job Opportunities Than Skilled People'

Rediff.com23 Jan 2026

'Given that the population is almost evenly split, the Indian economy cannot grow without women participating in the workforce.' 'While women's participation has increased, it is still well below 40 per cent,' says Kartik Narayan, CEO of the professional networking and jobs platform, Apna.

Union Budget 2026: Sitharaman tries to cover all bases, leaves out markets

Union Budget 2026: Sitharaman tries to cover all bases, leaves out markets

Rediff.com1 Feb 2026

Budget 2026 sticks to fiscal discipline, shuns populist measures despite five key state elections coming up, but ends up rattling stock markets with a higher transaction tax on derivatives trading.

What Budget 2026 Says About Taxes

What Budget 2026 Says About Taxes

Rediff.com5 Feb 2026

This Budget positions India's taxation ideology as not merely a revenue source but as a strategic catalyst for growth, inclusion and long-term confidence.

Budget 2026: What The Fiscal Numbers Show

Budget 2026: What The Fiscal Numbers Show

Rediff.com12 Feb 2026

The idea of back-loading the target of fiscal consolidation is perhaps guided by the government's desire to be prepared for any adverse developments in the coming year, points out A K Bhattacharya.

Coming Soon! Simplified Bank Customer Claim Rules

Coming Soon! Simplified Bank Customer Claim Rules

Rediff.com7 Aug 2025

The move is aimed at making settlement of claims or return of articles from a locker smooth for relatives after the death of a customer.

E2W companies seek PM E-Drive subsidy extension beyond March 2026

E2W companies seek PM E-Drive subsidy extension beyond March 2026

Rediff.com27 Jan 2026

India's electric two-wheeler (e2W) manufacturers have urged the government to extend subsidies under the PM E-Drive (Electric Drive Revolution in Innovative Vehicle Enhancement) scheme beyond March 2026, cautioning that a withdrawal could slow near-term demand even as confidence in long-term electric mobility adoption remains intact.

Lessons from Operation Sindoor: Defence budget up by 15%

Lessons from Operation Sindoor: Defence budget up by 15%

Rediff.com1 Feb 2026

In 2025-26, the government allocated Rs 6,81,210 crore for defence budget.

Women Power India's Retail Push

Women Power India's Retail Push

Rediff.com5 Jan 2026

'It's harder to attract women initially, but once they come in, retention is significantly higher.'

Budget 2026: Key numbers to be watched

Budget 2026: Key numbers to be watched

Rediff.com1 Feb 2026

Here are the key numbers to watch out for in the Union Budget for 2025-26:

Can't treat compliance as a quarter-end activity: RBI DG

Can't treat compliance as a quarter-end activity: RBI DG

Rediff.com13 Jan 2026

Banks cannot treat compliance as a quarter-end activity, and must have stronger operational discipline and data governance throughout the year, Reserve Bank of India (RBI) Deputy Governor Swaminathan J said in a speech at the Third Annual Global Conference of the College of Supervisors.

NPCI sets up unit to scale up digital infra beyond payments

NPCI sets up unit to scale up digital infra beyond payments

Rediff.com5 Jan 2026

Moving beyond digital payments, the National Payments Corporation of India (NPCI), the operator of Unified Payments Interface, is planning to add more muscle to the country's digital infrastructure by setting up a fourth subsidiary, NPCI Tech Solutions Ltd (NTSL).

Is AI Really Boosting India's Economy?

Is AI Really Boosting India's Economy?

Rediff.com12 Feb 2026

'The real risk is not that AI will fail to transform India's economy.'
'The risk is that it already is -- while our measurement systems continue to look the other way,' observes Nishant Sahdev, a theoretical physicist at the University of North Carolina.

500% US Tariff Threat Looms Over India

500% US Tariff Threat Looms Over India

Rediff.com9 Jan 2026

A 500 per cent tariff would effectively shut out India's goods and services exports to the US.

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

How India Is Rewriting Its FTA Playbook

How India Is Rewriting Its FTA Playbook

Rediff.com28 Jan 2026

India has been on an FTA-signing spree of late. Since 2021, it has signed eight trade agreements, three of which -- with the UK, Oman and New Zealand -- were finalised in 2025 alone.

First-time luxury buyers power BMW to record sales

First-time luxury buyers power BMW to record sales

Rediff.com19 Jan 2026

The share of first-time luxury customers in BMW's portfolio has risen sharply -- from around 43 per cent in 2024 to nearly 49 per cent in 2025. In some models, the figure is even higher.

Where Hiring Will Take Place In 2026

Where Hiring Will Take Place In 2026

Rediff.com19 Jan 2026

'Headcount expansion is more likely in revenue-linked and product-critical teams than in broad based hiring.'

PSBs rework branch plan to pare costs

PSBs rework branch plan to pare costs

Rediff.com23 Dec 2025

In order to optimise branch efficiency, public sector banks (PSBs) are reworking their strategies to streamline operations and reduce cost amid changing customer behaviour. The strategies include closing or merging low traffic branches and reducing their size in smaller centres.

Revealed: How US ensured Jaishankar's security during shutdown

Revealed: How US ensured Jaishankar's security during shutdown

Rediff.com9 Jan 2026

The US Department of State highlighted a mission-defining challenge during External Affairs Minister S Jaishankar's visit in November amid the US government shutdown, detailing the security measures taken to ensure his protection.

Commission structure in life insurance sector may change

Commission structure in life insurance sector may change

Rediff.com8 Jan 2026

The committee formed under the Life Insurance Council to review the commission structure in the life insurance sector has recommended capping distributor commissions or deferring them to ease acquisition costs. The recommendations will be sent to the insurance regulator -- Insurance Regulatory and Development Authority of India (Irdai).

Amazon VP's Warning After 14k Employees Were Sacked

Amazon VP's Warning After 14k Employees Were Sacked

Rediff.com4 Nov 2025

The future belongs to those who move fast, use AI deeply and focus relentlessly on customer impact.

Lessons To Learn From The Tatas

Lessons To Learn From The Tatas

Rediff.com30 Jan 2026

Usually, in the western view, corporate success is attributed to efficiency, organisational structure, and scale. R Gopalakrishnan and Harish Bhat argue that philosophy, culture, and the transmission of values are more important for sustaining growth and profitability of an enterprise over a period of time.

Top realtors bet on plotted development

Top realtors bet on plotted development

Rediff.com22 Dec 2025

India's leading real estate developers are accelerating their push into plotted development, a segment once dominated by unorganised players but now reshaped by branded offerings, faster cash flows and evolving buyer preferences. This strategic shift is visible across markets such as Bengaluru, Chennai, Hyderabad, Gurugram, peripheries of the Mumbai Metropolitan Region (MMR) and even Tier-II cities.

Microsoft Restores Services To Nayara

Microsoft Restores Services To Nayara

Rediff.com31 Jul 2025

Microsoft Corp has restored all services -- including email access -- to Russian oil giant Rosneft-backed Nayara Energy, just before a scheduled hearing in the Delhi high court over the service suspension.

Forced to Buy Home Loan Insurance? Know Your Rights

Forced to Buy Home Loan Insurance? Know Your Rights

Rediff.com4 Feb 2026

Ask rediffGURU Naveenn Kummar your insurance mutual fund and personal finance-related questions.

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Rediff.com25 Dec 2025

Shares of gold finance companies Muthoot Finance and Manappuram Finance hit their respective all-time highs, gaining on the BSE during Wednesday on expectation of healthy earnings. In comparison, the benchmark BSE Sensex was down 0.14 per cent, closing at 85,408.

IT Firms Brace For DPDP With Minimal Disruption

IT Firms Brace For DPDP With Minimal Disruption

Rediff.com26 Nov 2025

'The impact will be minimal and it will only increase compliance cost on consent, data flows, localisation timelines, internal audits, data mapping, and new tooling.'

What Amazon Can Learn From Meesho

What Amazon Can Learn From Meesho

Rediff.com19 Dec 2025

'The Indian consumer is moving so quickly and they have so many options.'

From Selling Guavas To Council Hall

From Selling Guavas To Council Hall

Rediff.com6 Jan 2026

'A poor candidate was given a chance so that the concerns of ordinary, needy citizens could be represented.'

Tata Motors' CV arm lists on BSE, seeks clean mobility, tech-led growth

Tata Motors' CV arm lists on BSE, seeks clean mobility, tech-led growth

Rediff.com13 Nov 2025

Tata Motors' commercial vehicle (CV) business debuted on the BSE on Wednesday, completing the automaker's long-planned demerger into separate listed entities for its passenger and CV operations.

India a top priority: Prosus CEO

India a top priority: Prosus CEO

Rediff.com2 Dec 2025

Highlighting India as the company's most important growth market, Fabricio Bloisi, group chief executive officer (CEO) of the Dutch technology investor Prosus signaled a sharp acceleration in artificial-intelligence investments across its portfolio in the country.

10 Tips To Grow Your Brand On Social Media

10 Tips To Grow Your Brand On Social Media

Rediff.com21 Nov 2025

People connect with people. No matter how small your brand is, when you share your journey or the why behind your business, you automatically humanise your brand and make it unique as compared to faceless competitors, says Vinayak Burman.

Prosus says India as one of its most critical growth markets

Prosus says India as one of its most critical growth markets

Rediff.com25 Dec 2025

Prosus, the Amsterdam-based technology investor with net assets valued at over $200 billion spanning payments to e-commerce, has identified India as one of its most critical growth markets, and is increasing its strategic investments here.

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Rediff.com3 Nov 2025

Bharti Airtel on Monday reported over twofold jump in consolidated net profit at Rs 8,651 crore for September quarter FY26, mainly on account of growth in high-paying smartphone customers and post-paid connections.

'Banks Need To Reinvent Themselves'

'Banks Need To Reinvent Themselves'

Rediff.com3 Nov 2025

'Reinvention is not a hugely difficult task. With technology as available today, you can reinvent yourself pretty quickly.'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

Rediff.com15 Nov 2025

'We currently have new proposals worth Rs 1.48 trillion in the pipeline.'

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Rediff.com6 Dec 2025

DGCA provided temporary relief to IndiGo, which is partially owned by Rahul Bhatia, by rolling back the night duty definition to 12 am-5 am from 12 am-6 am earlier, and allowing its pilots to do six night-landings from two earlier, besides other relaxations.

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Swiggy expands 10-minute food delivery service 'Bolt' to over 500 cities

Rediff.com4 May 2025

Swiggy on Friday said its 10-minute food delivery service 'Bolt', which was launched in October last year, is now operational in more than 500 cities across the country.

'TCS Can Survive Without H-1B Visas'

'TCS Can Survive Without H-1B Visas'

Rediff.com21 Oct 2025

'We sent just 500 people from India to the US on H-1B visas. There is no dependence on H-1B visas.'